FAQ
Straight answers for planning your order.
Everything you need to know before placing your order.
How much notice does a standard order need?
At least 7 calendar days. Exactly 7 days ahead is eligible when the date is otherwise available. Today through 6 days ahead may use paid rush checkout when otherwise available.
How far ahead can I book?
There is currently no maximum advance-booking limit.
How does rush checkout work?
Choose an otherwise available date inside the standard notice window, review the order, and accept the required final-sale checkbox before payment can begin. Payment is confirmed only through the verified payment process.
Are the menu prices final?
Each serving option shows its price. You’ll review the complete total before payment.
Where do I pick up my order?
Pickup is at 2011 W Spring Creek Pkwy, Ste 2000, Plano, TX 75023; Please call after arriving.
Is there a minimum order?
Yes. The food subtotal must be at least $250.00 before tax.
What is the cancellation and refund policy?
A standard paid order qualifies for a 100% refund when cancellation is requested at or before the cutoff stored with that order, currently 48 hours before the scheduled fulfillment date and time. Paid rush orders are final sale and are not eligible for voluntary refunds, except where required by law. Call (972) 693-5699 to request an eligible standard-order cancellation. Refunds return to the original payment method.
When is an order considered paid?
An order is considered paid after the payment is successfully confirmed, not simply because the checkout page closes.
How are allergies handled?
Ingredients, dietary suitability, and allergens are never guessed from a dish name. Review any details shown and contact CraftBites about specific needs before ordering.